1. Introduction

Below is our Privacy Policy governing our collection, use, disclosure and retention of personal information about you that you provide while visiting our websites (the “Site” or “Sites”), booking a service with us, or otherwise corresponding with us.

For Site specific Terms of Use, please see section 8 of this Privacy Policy.

2. Identifying Purposes

We collect, use, disclose and retain personal information only for the purposes for which it was obtained or for purposes authorized or required by law. We will not collect, use, disclose or retain personal information for any other purposes unless your consent to do so is obtained.

We may collect personal information from you for the following purposes:

to provide you with the service(s) you have requested;
to offer you additional products and services we believe you might be interested in;
to conduct customer satisfaction surveys;
to respond to your queries;
to inform you of new promotions, products and services offered by us;
to improve our level of service; and
to provide service notifications;

USING YOUR PERSONAL INFORMATION

We may share your personal information with our employees and business partners. Information will only be shared as needed to provide services to you or for the purposes described in this Privacy Policy.

We also may share your personal information with the following entities:

our affiliated companies;
unaffiliated service providers with whom we may subcontract, including website hosting companies, fulfillment companies, payment processing companies, and other third-party service providers; and
government agencies and law enforcement officials, when required to do so to respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims.

3. Consent

We need your consent to provide you with products or services. We will ask for consent to collect, use, disclose or retain your personal information. The exceptions to when we will ask for consent are outlined in this Privacy Policy, or when we are authorized or required by law. Consent can be express, implied, or given through an authorized representative such as a lawyer, agent, or broker. Express consent may be given orally, in writing, or electronically. Implied consent is when we can reasonably infer consent from your circumstances.

WITHDRAWAL OF CONSENT/OPTING-OUT

You may withdraw or refuse consent to collect, use, disclose or retain personal information. This withdrawal or refusal may prevent us from providing a product or service to you.

At any time, you may opt out of receiving marketing or other communications from us. To do so, please contact us at privacy@reviveservices.ca, or call us at 604-398-4040.

4. Limiting Collection, Use, Disclosure and Retention

5. Accuracy and Safeguarding

6. Access to personal information

You have a right to access your personal information held by us. You also have the right to challenge the accuracy and completeness of the information, and have that information amended as appropriate.

Upon request to access your personal information, we will provide a response within 30 business days. We will require you to verify your identity to ensure that the access request is legitimate. We may request that you specify the type of information you would like to access. If we are unable to fulfill the access request within 30 business days, a written notice of time extension will be provided within 30 days of the request.

If you would like to access your personal information held by us or if you have any questions, concerns or complaints, please submit a written request to:

Revive Services Ltd.
203 – 15272 Croydon Dr
Surrey, BC V3S 0Z5
Email: privacy@reviveservices.ca

7. Challenging Compliance

8. Site Specific Terms of use

By using this Site or by submitting personal information to us through or in connection with this Site, you signify your consent to the collection, use, disclosure and retention of your personal information in accordance with this Privacy Policy. If you do not consent to the collection, use, disclosure and retention of your personal information in accordance with this Privacy Policy, you may not use this Site.

8.1 TRACKING TECHNOLOGY

We collect non-personal Information about our website traffic and usage patterns from technology such as Cookies and Web Beacons. Cookies are small text files that help us to personalize the content of the Site. Web Beacons are electronic files used to track your navigation on a website or collection of sites, the completion of transactions, submittal of applications and browsing behavior.

We use cookies and other tracking technology to understand and save your preferences for future visits, to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are permitted to use the information collected on our behalf to help us conduct and improve our business. If you prefer, you can choose to turn off all cookies via your browser settings. However, if you turn your cookies off, some of our services may not function properly.

8.2 INFORMATION WE COLLECT AUTOMATICALLY

When you visit the Site, we collect some basic information that does not identify individual users. This includes pages visited, feedback from our visitors, as well as location data, logs and other communication data, and information about your computer and internet connection, including your IP address, operating system and browser type.

8.3 INFORMATION YOU SPECIFICALLY PROVIDE

We collect Information that you voluntarily provide when you register to access and use certain portions of the Site. We also collect Information from you that is necessary to identify you and to process and fulfill your requests for information or services from us. If you interact with our Site by requesting a quote, submitting feedback, or contacting us you may provide us with personal information, including but not limited to:

First and last name
Address
Email address
Phone number

You can choose not to provide certain personal information, but then you may not be able to use certain features of the Site and we may not be able to provide you with certain services or information.

8.4 OUR USE OF YOUR PERSONAL INFORMATION

We use your personal information in order to make the Site more useful and for the purposes set out in Section 2 of this Privacy Policy.

In addition, we also may use your IP address and information about the web pages you visit to gather broad demographic information, and information about interests and behaviors so that we may better understand our Site users. This information may be used, for example, to analyze and improve our Site design and functionality.

8.5 CHILDREN’S PRIVACY PROTECTION

The Site does not target children or provide products or services for use by children. We do not knowingly collect information from persons under 18 years of age. If you are under 18 years of age, you may review the Site only under the supervision of a parent or guardian, and you may not use any portion of the Site that would require collection of personal information from you.

8.6 LINKED INTERNET WEBSITES

The Site may provide hypertext links to other websites that may contain privacy provisions that are different from those provided herein. We do not control, and are not responsible for the collection, use, disclosure or retention of any information collected through those websites, and we expressly disclaim any and all liability related to such collection, use, disclosure or retention. You are encouraged to read the privacy policies of any other websites reached through the use of links from the Site.

8.7 SECURITY

We use a variety of standard protections to maintain the security of your online session. Although the Site has security measures in place to protect against the loss, misuse and alteration of information under our control, we cannot guarantee that such security measures will be sufficient, will not be breached, and that your information may not be disclosed or otherwise accessed in any unauthorized manner. Certain information may be transmitted to you by electronic mail. Although it may be illegal to intercept or disclose these messages, these transmissions are not secured.

8.8 MODIFICATION

As we grow and add new features to this Site, or as legal requirements change, we may modify this Privacy Policy from time to time in our discretion and without any prior notice or liability to you or any other person. Our collection, use, disclosure and retention of your personal information will be governed by the version of this Privacy Policy in effect at that time. Any changes to this Privacy Policy are effective as of the time they are posted on the Site. Your continued dealings with us or use of this Site subsequent to any changes to this Privacy Policy will signify your consent to the collection, use, disclosure and retention of your personal information in accordance with this Privacy Policy, as amended. Accordingly, when you use this Site, you should check the date of this Privacy Policy and make sure you are aware of any changes since the last version, and that you are familiar with the most current version.